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Where and how can I return my ticket if the event is canceled or rescheduled?
To return a ticket for a rescheduled or canceled event, please submit a request using the ticket management feature available ...
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How much time do I have to return my ticket if the event is cancelled?
As a result of the event being cancelled or rescheduled, the user is entitled to a refund of the amount ...
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Should I request a refund for an event that is postponed or moved to another
We ask you to temporarily refrain from returning tickets for events that changed their date or place. Because we are ...
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In what cases can tickets be returned?
Tickets can only be returned in specific cases: when the event is canceled or when there is a change in ...
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Which payment methods can I choose from?
For tickets bought online, you can only use online payment methods. During the purchase, we will redirect you to the ...
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Why wasn’t my payment confirmed?
Some banks do not confirm online payments straight away, especially outside their business hours. The payment may have also been ...
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My bank is does not appear on the list of supported payment methods, what can
In such a case, you can either use your card or ask someone else to pay for you.
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How to find an event?
You can find an event both on the Going. website and in the mobile app.
On the website, use the search ...
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Where can I find information about changes regarding the event?
Information about postponements and cancellations will be published on the event page on our website or app. Note the title ...
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Where can I find information about the event’s location?
Both on Going website and app, the exact address can be found on the event page. Usually, a map and ...