Content in Ticket insurance

I couldn't use my ticket, what should I do to receive compensation?
Fill out the online claim form (if you prefer, you can send the claim by email or traditional mail to
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What is the coverage of the insurance?
The insurance covers the refund of the price of the tickets you purchased. If you are unable to attend the
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In which cases does the insurance become invalid?
If the event for which you purchased a ticket is postponed by more than 180 days from the original event
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How long will I have to wait for the payout?
The compensation will be paid within a maximum of 30 days from the date UNIQA receives the claim for compensation.
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What documents do I need to submit to receive compensation?
The required documents may vary depending on the type of incident. In the claim submission form, you will find suggestions
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When should I report a claim?
We recommend reporting the claim as soon as it occurs. If you have any additional questions regarding ticket insurance, please email:
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