How can we help You?

Sticky FAQs

• Where and how can I return my ticket if the event is canceled or rescheduled?

• How can I receive a VAT invoice (issued to a natural person)?

• How can I receive a VAT invoice (issued to a company)?

• Can I change the e-mail address, if I made a mistake during the purchase?

• I accidentally deleted my ticket. How do I get it back?

• How to delete an account in Going. app?

• What is the coverage of the insurance?

• Can I leave the event area and reenter later?

• Do I need to create an account to make a purchase?

• I couldn't use my ticket, what should I do to receive compensation?

• I accidentally deleted my ticket from my email inbox. How can I recover it?

• What are the working hours of your customer support team?

• What are the working hours of your customer support team?

Most popular FAQs

1. How to change personal data on the ticket?

   3384 views

2. Where and how can I return my ticket ...

   2436 views

3. In what cases can tickets be returned?

   2405 views

4. Is there an age limit for the event?

   2282 views

5. Going. gift cards - what are they and ...

   2214 views

6. I am not able to pass my tickets ...

   2149 views

7. What should I do if my ticket hasn’t ...

   2106 views

8. How can I receive a VAT invoice (issued ...

   2050 views

9. What is the delivery time for tickets purchased ...

   2043 views

10. How can I receive a VAT invoice (issued ...

    2021 views

There are 57 FAQs online

Latest FAQs

1. What are the working hours of your customer ...

   2025-09-09 15:53

2. What are the working hours of your customer ...

   2025-09-09 15:46

3. In what cases can tickets be returned?

   2025-07-25 14:27

4. Where and how can I return my ticket ...

   2025-07-25 13:51

5. What should I do if my ticket hasn’t ...

   2025-05-21 12:12

Trending FAQs

1. What are the working hours of your customer ...

   444 views 2025-09-09 15:53

2. What are the working hours of your customer ...

   628 views 2025-09-09 15:46

3. I accidentally deleted my ticket from my email ...

   1707 views 2025-05-21 12:08

4. What to do if the "Session expired" message ...

   1294 views 2025-05-21 10:59

5. What delivery methods are available on the Going ...

   1153 views 2025-05-20 12:05