How can we help You?

Sticky FAQs

• Where and how can I return my ticket if the event is canceled or rescheduled?

• How can I receive a VAT invoice (issued to a company)?

• How can I receive a VAT invoice (issued to a natural person)?

• I accidentally deleted my ticket. How do I get it back?

• What is the coverage of the insurance?

• Can I change the e-mail address, if I made a mistake during the purchase?

• Can I leave the event area and reenter later?

• I couldn't use my ticket, what should I do to receive compensation?

• Do I need to create an account to make a purchase?

• How to delete an account in Going. app?

• I accidentally deleted my ticket from my email inbox. How can I recover it?

• W jakich godzinach pracuje Wasz support?

• What are the working hours of your customer support team?

Most popular FAQs

1. How to change personal data on the ticket?

   5273 views

2. Where and how can I return my ticket ...

   4349 views

3. In what cases can tickets be returned?

   4087 views

4. How can I receive a VAT invoice (issued ...

   3696 views

5. Is there an age limit for the event?

   3670 views

6. I am not able to pass my tickets ...

   3392 views

7. Going. gift cards - what are they and ...

   3271 views

8. What should I do if my ticket hasn’t ...

   3260 views

9. What is the delivery time for tickets purchased ...

   3130 views

10. How can I receive a VAT invoice (issued ...

    3118 views

There are 57 FAQs online

Latest FAQs

1. What are the working hours of your customer ...

   2025-11-17 10:49

2. W jakich godzinach pracuje Wasz support?

   2025-11-17 10:44

3. In what cases can tickets be returned?

   2025-07-25 14:27

4. Where and how can I return my ticket ...

   2025-07-25 13:51

5. What should I do if my ticket hasn’t ...

   2025-05-21 12:12

Trending FAQs

1. What are the working hours of your customer ...

   1391 views 2025-09-09 15:53

2. W jakich godzinach pracuje Wasz support?

   2375 views 2025-09-09 15:46

3. I accidentally deleted my ticket from my email ...

   2777 views 2025-05-21 12:08

4. What to do if the "Session expired" message ...

   1830 views 2025-05-21 10:59

5. What delivery methods are available on the Going ...

   1694 views 2025-05-20 12:05