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• Is there an age limit for the event?
  Before attending, please check if minors are allowed on the event (usually, it will be specified in the event description or Rules and Regulations). In
• I am not able to pass my tickets to another person. What should I do?
  You won’t be able to transfer your tickets, either in the app or on our website, if: a request for an invoice was selected during purchase, a
• I bought a ticket for two people (or a group ticket) but it only contains my personal data. Will that cause a problem at the entrance?
  In most cases, no. However, all of you will have to enter the event area at the same time.
• I accidentally deleted my ticket from my email inbox. How can I recover it?
  To receive your ticket again, please contact us via the contact form by selecting the topic "Ticket – resend".CONTACT FORM If you purchased the ticket using
• I accidentally deleted my ticket. How do I get it back?
  If you have made your purchase using the same e-mail address as the one you have used to register an account in Going. app, your
• I am trying to buy two seats that are next to each other, why can I only choose one?
  Most likely one of the seats has already been booked, therefore it is unavailable. Try looking in a different part of the map or buying
• I closed the page during the purchase. Can I come back and continue?
  Unfortunately, there is no way to continue the purchase. Please start once again.
• I couldn't use my ticket, what should I do to receive compensation?
  Fill out the online claim form (if you prefer, you can send the claim by email or traditional mail to the addresses provided in the
• In which cases does the insurance become invalid?
  If the event for which you purchased a ticket is postponed by more than 180 days from the original event date, the policy will no