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• Why wasn’t my payment confirmed?
  Some banks do not confirm online payments straight away, especially outside their business hours. The payment may have also been rejected by our service if
• Where can I find information about changes regarding the event?
  Information about postponements and cancellations will be published on the event page on our website or app. Note the title and description - changes are
• Where can I find information about the event’s location?
  Both on Going website and app, the exact address can be found on the event page. Usually, a map and photos will also be included.
• What time should I arrive at the event
    The event page on the Going. website and app shows the gate opening time. Your ticket indicates both the gate opening time and the event
• What am I allowed to bring to an event? Can I take food and drinks?
  Please check the event's Rules and Regulations every time. They can be found either on our page or websites of: event, organizer and venue.
• What should I do if my ticket is lost or damaged?
  In case of a lost or damaged paper ticket, please contact us via the contact form and describe the issue, providing as much information as
• What is the delivery time for tickets purchased online?
  For electronic tickets, we will deliver them to your email inbox within 24 hours of successfully completing the payment for your order. Please note that your
• What should I do if my ticket hasn’t arrived?
  If you haven’t received your ticket within 24 hours of completing your purchase, please first check your SPAM folder as well as other folders such
• Why is my personal data required on (some) tickets?
  If we ask you for personal information (full name, sometimes also PESEL No.) during the purchase, it means that either the organizer is legally obliged
• We don’t have so many tickets.” - what does it mean?
  This means that either you selected more tickets than there are available in the selected pool or all the tickets have been sold.  
• When I was trying to complete the booking, my seats disappeared from the map. What happened?
  Most likely, another user booked them before you finished the purchase. Please choose different seats and try again.
• What is the coverage of the insurance?
  The insurance covers the refund of the price of the tickets you purchased. If you are unable to attend the event due to reasons listed
• When should I report a claim?
  We recommend reporting the claim as soon as it occurs. If you have any additional questions regarding ticket insurance, please email: ubezpieczenia.ba@uniqa.pl
• What documents do I need to submit to receive compensation?
  The required documents may vary depending on the type of incident. In the claim submission form, you will find suggestions on which documents need to
• What to do if the "Session expired" message appears during the ticket transfer?
  In case of the "Session expired" message, please pay attention to special characters – for example, spaces in the ticket codes or personal details. Additionally,
• What delivery methods are available on the Going platform?
  Various forms of Product delivery are available on the Going platform, such as merchandise and collectible tickets. Among the available delivery methods are: DPD courier shipment InPost parcel